Refund policy

Last updated: 30/07/26

  1. SCOPE

This Policy governs all returns, refunds, and order changes for products purchased through ReefCam ("we," "us," "our"). By placing an order with ReefCam, the customer ("you," "your") agrees to the terms set out below.

  1. ADDRESS CHANGES

2.1. Requests to change a shipping address must be submitted within 48 hours of the order being placed.

2.2. Address change requests submitted after this 48-hour window cannot be guaranteed, as the order may have already entered fulfillment or shipped. ReefCam is not responsible for orders delivered to an address that was not corrected in time.

  1. RETURNS WINDOW

3.1. Returns must be requested within 30 days of the delivery date.

3.2. To initiate a return, contact us at main@shopreefcam.com with your order number and reason for return.

  1. SIZING, CHANGE OF MIND, AND NON-DELIVERY-RELATED RETURNS

4.1. Size charts are provided on all relevant product pages. It is the customer's responsibility to review sizing information prior to purchase. Full refunds will not be issued for returns based on incorrect size selection.

4.2. Full refunds will not be issued where a customer no longer wants the item, provided the item was delivered within the estimated delivery window.

4.3. Estimated delivery times are 10-14 days from the date of purchase, not 3 days. Customers are responsible for reviewing estimated delivery timeframes before placing an order and may not claim non-delivery-related refunds where the item arrives within this window.

4.4. Where a return is requested under this Section 4, a partial refund may be issued at ReefCam's sole discretion, based on the circumstances of the individual case. No entitlement to a full or partial refund is guaranteed under this Section.

  1. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

5.1. If an item arrives damaged, defective, or is not what you ordered, you must contact us at main@shopreefcam.comwithin 7 days of delivery.

5.2. Your request must include your order number and photographic evidence of the issue.

5.3. Where a claim under this Section 5 is approved, ReefCam will cover the cost of return shipping and arrange for a replacement item to be sent at no additional cost.

  1. REFUND PROCESSING

6.1. Approved refunds will be processed within 3-5 business days of approval.

6.2. Refunds will be issued to the original payment method used at checkout.

  1. RETURN SHIPPING COSTS

7.1. Except as set out in Section 5, return shipping costs are the responsibility of the customer.

7.2. All returns must be sent to the return address provided by ReefCam upon approval of the return request.

  1. CONTACT

For all returns, refunds, or order change requests, contact: main@shopreefcam.com