Refund policy
Returns & Refunds Policy
Last updated: 23/07/26
We want you to love what you ordered. Please read the details below before reaching out, as it affects whether your item qualifies for a return or refund.
Sizing Is Not Eligible for Return
ReefCam™ is designed to fit all face shapes, with a soft, flexible silicone skirt and an adjustable strap for a secure, custom fit. Because of this, we're unable to accept returns, exchanges, or refunds for sizing issues.
Before you buy, please check the measurements listed on the product page against your own — this is the best way to confirm fit ahead of time. Once your order has been placed, sizing is considered a final decision on your part.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, faulty, or isn't what you ordered, contact us at main@shopreefcam.com within 7 days of delivery with your order number and a photo of the issue. We'll cover return shipping and send a replacement or full refund — your choice.
Non-Returnable Items
The following cannot be returned, exchanged, or refunded under any circumstances:
- Sizing or fit issues
- Items marked Final Sale
- Gift cards
How to Report an Issue
To report a damaged, defective, or incorrect item, email main@shopreefcam.com with the following:
- Your order number
- The item(s) affected
- Your name
- A photo showing the issue
We'll confirm eligibility and send you next steps.
Refunds
Once your issue is reviewed and approved (usually within 3-5 business days), we'll send you a confirmation email.
- Approved refunds are issued to your original payment method within 3-5 business days.
- Your bank or card provider may take a few extra days to post the refund.
- Original shipping costs (if any were charged) are non-refundable.
Questions?
We're happy to help. Reach out at main@shopreefcam.com!
Reefcam reserves the right to update this policy at any time. Changes will be posted on this page.